Founded in 2010, SMONET is a team with a rich history in the smart home industry.
The year 2022 is an exciting milestone as Smonet begins its expansion from the smart door lock segment, to the smart home.
We have always been committed to making it "Easy to start a smart home life" for as many people as possible, and this is the driving force behind our commitment to advancing the smart home industry.
Our experience and expertise make us the innovator of the smart home.

SmonetRobot is responsible for Smonet's new product development and sales promotion.

SmonetRobot has a clear goal: "Easy to start a smart home life".
We try to combine cutting-edge technology with the convenience of home life to make every family's life smarter and easier.
With our pool robots, lawn mowing robots and other smart home products, we take the hassle out of chores in every home life.

View More

The process is easy.

1. Find the products you need to buy on SmonetRobot.com, the official website.

2. Add your favorite SmonetRobot Products to the shopping cart/directly to make a purchase.

3. Get extra discount at SmonetRobot, choose the biggest discount way to order.

4. Choose between different payment options as they vary depending on where you live.

5. Fill in your shipping information: email, shipping address, including your cell phone number.

6. Choose the shipping method you need.

7. Make sure your shipping address is correct and up-to-date.

8. Always remember to use your discount code and enter the discount to get a discount on your order.

9. Once the payment is shown as successful, your order is complete.

SmonetRobot will ship your order within 1-2 business days.

Please reach out if you have any further questions!

Get in touch here

Do you ship to my country?

1. We only ship to the contiguous 48 states of the U.S. For all other regions, please follow SmonetRobot for the latest shipping information updates. Or contact us directly and remember to fill in the required product and shipping address information.

2. US products are shipped from our US warehouse in Los Angeles, CA.

3. We usually process orders in 1-2 business days

Learn more about our shipping policy

Reach out if you have any questions!

Get in touch here

Yes, you can conveniently order original spare parts for your smart home products on our online store, stay tuned.

The SmonetRobot Products are delivered in a multi-protected customized cardboard box, which also includes instructions, charger, accessories, and tools etc.

While damage during shipping is rare, it can still happen. Make sure the box is intact when you deliver it.

If the box appears damaged, Open the package before receiving it while the driver is still present. Take photos of the damage to the SmonetRobot Products and contact our support staff.

United States
Your motorized shoes will be shipped within 1-2 days in the United States. Within Canada it is 3-7 days and orders are shipped from our local warehouse in Los Angeles, CA to the nearest collection point and then final delivery is made using ground transportation.

Your order can only be canceled before it ships.

To cancel the order, please email us: support@smonetrobot.com

Your payment will be refunded in 7 business days



NOTE: Canceling order request isn't available during the weekeend OR Holiday

After ordering, your order is packed and ready to ship. It will be shipped in 1-2 days on business days.
You will receive a confirmation email with a tracking number once the package is shipped.

Because your order was detected as an account with high risk. So, we have to cancel your order and you will receive a refund within 7 business days.

Here are some reasons that may cause High-Risk.

① Shipping address is far from location of IP address

② Characteristics of this order are similar to fraudulent orders observed in the past.

③ Card Verification Value (CVV) isn't available

④ Billing address ZIP or postal code isn't available to match with the credit card's registered address

⑤ Too many payment attempts.



If you are still willing to purchase from us, please use another email address. For further assistance, please contact your bank account. Sorry for the inconvenience.

Custom duties are included for all of our shipping destinations.
VAT (Value Added Tax) is not included in the total purchase price.​

VAT (Value Added Tax) rates are subject to change. Consult your local tax authorities for the latest rates.

Here is a procedure you can follow to report a lost package:
First, you, the consignee, have to contact the delivery company to log a complaint.
Tell them you did not receive the package, however its status say it was "delivered".
Then, you would receive a complaint number from the delivery company. We can forward the number to our shipping agency, so they can urge the delivery company to reply.
The delivery company will send you a message. You will receive a compensation if it is confirmed that the package was lost during transit. We have followed this procedure several times and can say this is the best way to get your money back.
Please send the complaint number to support@SmonetRobot.com, so we can support you. Usually it will take a week to get a reply from the delivery company and a month to get the compensation from the delivery company.

Yes, but you shall bear all the expenses incurred.

There are several possible reasons like wrong or incomplete address, invalid phone number, unable to deliver etc.

Usually it is due to the requirements of customs or courier companies, such as weight limit or battery separation.

We offer a 24 month limited warranty on all manufacturing defective products.
The warranty period begins when the package arrives according to order tracking records.
After the warranty period has expired, the item will no longer be eligible for a refund/exchange.

Please review our Return policy and then contact our customer service staff with the item you wish to return.

It usually takes 5-7 business days to process your return after we receive your package.

If you choose to have a refund issued to your credit card, the process can take up to 7-14 business days, depending on your card. Thank you for your understanding.

How do SmonetRobot Products reduce the total cost of ownership?

You can find the best discount coupons on SmonetRobot.com before you buy.
Or just ask customer service how to get the most significant discounts available.

Once you receive your SmonetRobot Products, you can maximize the economic value of your SmonetRobot Products by using them more frequently.

We offer PayPal and Credit/Debit Card collection channels.

You can use Paypal, Visa, Mastercard, Maestro, American Express, JCB, Discover, Diners, Club, UnionPay, Visa Electron, Cartes Bancaires to pay for your order.

I'm glad you're so eager! We have a variety of programs to promote different businesses in different industries.

Learn more and contact us.