Smonet SR5 robotic pool skimmer

We ship to the continental United States only and do not currently ship to the following U.S. territories or States including; Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, or the U.S. Virgin Islands.

Additionally, we do not ship to PO.BOX address. If you are unsure if we service your address, please get in touch with customer service.

Thank you for your understanding.

Shipping Costs & Delivery Times

*Free Shipping on ALL orders .

Smonet Robot is not responsible for any international duties and taxes on your order. All costs collected during the transportation are the sole responsibility of the customer.

Please note that orders will not be processed or shipped on Saturdays, Sundays, or holidays.

How long does it take to process an order?

Please allow 1-2 business working days (excluding weekends and holidays) for your order to be processed for shipping. We make every effort to fulfill your orders as quickly as possible.

Estimated Delivery Time

• 3-7 business days for the USA.

Tracking Packages

Any delivery dates provided by Smonet Robot are estimates.

You will receive a shipping confirmation email once your order is shipped containing your tracking number(s). You can also review shipping information of your order using this link(https://smonetrobot.com/apps/trackorders)by entering your tracking number.

For more shipping inquiries, please contact our customer service and we will get back to you within 24~48 hours.

All-Inclusive 30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days from the date of delivery. After receiving and inspecting the item, Smonet Robot will process your refund.

* Returns must include all accessories.

* Items must include original packaging.

*For non-quality-related warranty claims, the buyer is responsible for shipping costs. Smonet Robot will only refund the cost of the product itself.

* Returns may be rejected if items do not include all accessories or the original package.

Warranty Claims for Quality-Related Issues

Smonet Robot's limited warranty is restricted to the country of purchase.

Smonet Robot support to replace the brand new machine within 30 days from the date of purchase.Warranties on all replacements follow the same warranty timeframe of the original defective item.

If the order is out of warranty, Smonet Robot provide a Hassle-Free paid out-of-warranty service.

Warranties on products are void after having been fully refunded.

Warranty Period (Months): 1-Year Replacement, 2-Year Warranty

Return Steps:

1. Contact Us- Contact us with your question and proof of purchase.
2. Confirm- Please wait for our confirmation. Once we've confirmed your information, we'll provide you will a return label.
3. Return- Please use your return label to ship back your product. Once completed, please email us your return shipping tracking number.
4. Refund- After we've received your return tracking number we will arange your replacement/refund.

Warranty Claims for Non-Quality-Related Issues

Smonet Robot not be allowed to refund the order for the non-quality issue after 30 days from the date of delivery.

Process:

* The buyer must provide proof of purchase from Authorized Sales Channels.

* Smonet Robot will document what steps the buyer took to troubleshoot the problem, if any, with the product.

* The defective item is returned for quality inspection.

* The item’s warranty is voided if the returned item and registered item are different or if the defective item is not returned.

Valid proof of purchase:

* Order number from the official website the purchases were made or order number from an Smonet Robot's authorized reseller.

* Sales invoice.

* Dated sales receipt from an authorized Smonet Robot reseller that shows a product description and sale price.

Please note that more than one type of proof of purchase may be required to process a warranty claim.

Shipping must be covered by the buyer if…

* Returning items for reasons other than a defect.

* The country the item was purchased in differs from the country the warranty claim is being filed.

* Accidental return, such as personal items, or incorrect products.

* Returning items were claimed defective but found by Smonet Robot quality control to be in proper working condition.

* Returning defective items in international shipping.

Not Covered Under Warranty:

* Products without sufficient proof of purchase.

* Lost or stolen products.

* Items with expired warranties.

* Non-quality-related issues.

* Repairs through 3rd parties.

* Items damaged by the customer include falls, extreme temperatures, operating devices improperly operating devices.

* Purchases from unauthorized or personal resellers.

(Smonet Robot also provides out-of-warranty service; for any issues, please contact support@Smonetrobot.com )

Smonet Robot is not liable for:

* Loss of data incurred from the use of Smonet Robot products.

* Personal items mistakenly shipped to Smonet Robot.